You, the buyer, have the right to revoke the purchase contract within a period of fourteen days without giving reasons. The period of revocation shall be 14 days from the date on which you or a third party you designate, which is not the carrier, has taken possession of the product.

In order to exercise your (the buyers) right of revocation, you must you must inform us by means of a clear written and signed statement about your decision to revoke this contract. You can use the below provided revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the revocation statement before the end of the revocation period.

 

Please address the statement of revocation via postal letter or mail to:


Nadja Shashe & Adugna Chalchessa Wayessa GbR
Stolper Str. 21
16540 Hohen Neuendorf
 
Mail: hallo@kootkeet.de

 

Results of the revocation

If you, the buyer, revoke a contract, Kootkeet will repay you all the payments received from you, the buyer, for the product you wish to return, including the delivery costs (except for additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of 14 days starting from the date on which the notice of revocation has been received by Kootkeet.

For such repayment, Kootkeet will use the same means of payment as you have used in the original transaction unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees. Kootkeet, is allowed to refuse repayment until it has taken repossession of the products (of the contract that is being revoked) or until you have provided sufficient proof  that you (the buyer) have send the product back to Kootkeet, whichever is earlier. Sufficient proof may be the tracking number & copy of the receipt of the package holding the product.

The buyer is only liable for any loss in value of the product if this loss of value is attributable to the handling of the product not necessary to check the quality, characteristics and functioning of the products. 

You must return the product to Kootkeet immediately or in any case no later than 14 days starting from the date on which you notify Kootkeet of the revocation of the contract. The deadline is kept if you send the product before the end of the period of 14 days. Kootkeet bears the cost of returning the goods. To make use of that service please label the returning package (holding the product) with the accompanied post-ticket (included with the original product).  

 

Please return the product to:


Nadja Shashe & Adugna Chalchessa Wayessa GbR
Stolper Str. 21
16540 Hohen Neuendorf

 

Exclusion of the right of revocation

The right of revocation does not exist according to § 312g paragraph 2 BGB (German Law) with the following contracts: Contracts for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or instruction by the buyer or which are clearly tailored to the personal needs and/or wishes of the buyer (§ 312g Paragraph 2 No. 1 BGB, German Law).

 

Revocation form: You can find the sample revocation form by clicking on this link.

 

In case of further questions, please contact Kootkeet's representatives at:

Phone: +49 152 55 65 45 42
Mail: hallo@kootkeet.de